Terrible

I bought Defy Fridge at Makro Springfield 2017. Since I bought it was problem from the beginning. As I pay cash I have to organize transport to fetch it. When I arrived at Makro they sell my fridge. They want to give me demo. I refused. They told me they will organize the other one from manzimtoti. Right now by March this fridge starting to give me problems. Door not close properly, it Creating lots of ice, my food getting rotten making a bad noise. I called in store a person who been answering phone told me I have to bring item to the shop. Because of time I didn’t take to the shop by same time. By last week Thursday I take it back to Makro. A lady who been assist me Bekkie Mbhothwe told me to take fridge back home. They will book it and send technician to my house to check it. I was so ****ed off. First of all why the people who been answered the phone didn’t book it on the day I do call the shop. Told me I have to bring it back to Makro.

When I bring it I have to take it back home again. What a game. My transport to run up and down. My kids food re rotten here. Makro service is terrible. I don’t understand if the well train there staff why they talk difference language. How many people who get same problem I been facing. Is very embarrassing special I’m a client for Makro years and years. I don’t deserve this horrible service. People have to come out with this terrible service. It’s like Chinese shops or Somalia shops. Which is I don’t have trust if they bring new fridge or they been giving that demo.