Terrable service......

For a big National store Makro sho has the worst delivery service. Worst of all there customer service is even worst then the delivery service (if that is even possible). We placed an order on the online store on the 27th April 2019, more than a month ago from today. And to this day the order has not been delivered. When we called the call center 3 weeks ago we were told that their delivery merchant reported that our order had arrived damaged them. Which we assume means it would /was returned to Makro to be replaced. Today we called Germiston Makro again and are told the order was delivered to the merchant 2 weeks ago (again assuming this is now the replaced order) When we are why it is taking this long for the merchant this long to deliver we do not get a straight answer. We then called the call center and they tell us the story of the damaged products and that it is waiting on Germiston to replace. Two conflicting stories and no intention from Makro to take ownership/responsibility of the matter.