Teriible service when trying to get refund from Makro Online

ONE STAR review is even too much. I received 2 fans from Online- and when received it was 2 different brands not even the same that was advertised. The one was obviously used-covered in dust and plastic sc****d and it came to me in an old box previously used for a Puma delivery -stickers still on it. I logged return -sent them photos as proof and returned both fans in the box it came. I got refund after numerous calls paid to me last week of March for ONLY THE 1 FAN. Since then, I have called in excess of 10 times -sent emails numerous and spoken to Tristan the team leader and various consultants all apologizing PROFUSELY and promising to sort it out and call me and this has NEVER HAPPENED. I AM SO SICK AND TIRED of this! Do not order from Makro Online ...