Technician MALICIOUSLY DAMAGED MY TABLET. WANT’S TO PUT THE BLAME ON CLIENT

Good Day MECER 10 “ TABLET BLACK ASSESMENT NO: *** Technician MALICIOUSLY DAMAGED MY TABLET. WANT’S TO PUT THE BLAME ON CLIENT This is the second letter that I am sending to Makro - neither Makro, Palesa Mootshe or Mpho Moruthane rep**** on my letters. I bought a Tablet at Makro in August 2020. The Tablet didn’t want to CHARGE AND AN APP CAME UP WHICH STOPPED ALL THE OTHER APPS. The first time was 03 March 2021 and the second time 13 April 2021. I received a phone call from Makro to say I have MALICIOUSLY DAMAGED my TABLET, WHITCH I DID NOT. I also demanded to see the photos of the damaged tablet- Palesa Mootshe has sent the photos - I told her that that is not my Tablet. I sent an email to her saying this is not my tablet and I HAVE NOT MALICIOUSLY DAMAGED MY TABLET. SHE DID NOT REPLY TO MY EMAIL.

After sending this mail to Hellopeter, I received this mail from Makro: Mpho Moruthane (Makro) May 10, 2021, 12:08 GMT+2 Good day, ANDREW Trust you are well. Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible.

Once again, we do apologize for the inconvenience caused throughout your journey with us. Hope you find the above in order. Have a wonderful day further. Regards Mpho Moruthane Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***Email: mailto:***:

AGAIN AFTER THIS NOTHING FROM MAKRO WHAT NOW????? WHAT IS GOING TO HAPPEN TO MY TABLET? WHO IS GOING TO CARRY THE COST OF R824.00 TO FIX MY TABLET????????? I am sick of Makro and the provider moving the blame to the client. I CAN ALSO SAY I BELIEVE THAT MAKRO,S Technician Maliciously damaged my TABLET.