1 reviews | Active since Nov 2014
Teach your people how to treat people .
I bought a rechargeable Phillips hair clippers on the 14 September 2018 for my trip into Africa. Didnt think of trying it in SA.. but when i get to Kenya, the think doesn't work properly at all.
This leaves me running around Nairobi looking for another good one.. after a few days and the hair looking messy, i had to succumb and pay the ridiculous tourist price for a new one.
When i get back to SA after 5 weeks, I go to the Game in Strubens Valley to return it.
I tell Moosa then problem in the calmest manner and without any empathy or even a "Sorry that we sold you a faulty item" .... Moosa raps off the returns / 14 days policy to me. Yes Moosa, I see it too, its written on a large board behind you !!!
So basically after all the drama because MAKRO sold me a faulty product.. they have to send it to Phillips for an evaluation for a further 3 weeks.
What a joke Teach your people how to treat people .. not everyone returning items are the enemy Moosa.
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
