T&Cs That Compromise Customer Relations and Integrity

I recently bought cat food based on an advert by MAKRO. They advertised 2 x 8 kg and delivered 2 x 4 kg. When I queried it via MAKRO, MASSMART and WALMART their customer service agent behaved as though I had done something wrong…. This below is what MAKRO wrote to me. Hi ******, I have just attempted to call you, but unfortunately, the phone kept ringing. I was calling to inform you that, following our investigation, the product delivered to you was the correct product. However, we identified an error in the product description displayed on our website. The product consists of 2 x 4 kg bags, which amounts to a total of 8 kg. It was therefore incorrectly described as 2 x 8 kg on the website. We regard this as an inadvertent and obvious error, which is also addressed in our Terms and Conditions available on our website. Due to the incorrect product description, the listing has since been removed from the website, and the product is currently unavailable for sale. We sincerely apologise for any inconvenience caused and appreciate your understanding. Thank you. Kind regards, Manelisi Mzondo Customer Service Agent

Tel: *** E-mail: *** Division of MASSMART Holdings Limited 16 Peltier Drive, Sunninghill, 2157

And this was my response to MAKRO / MASSMART / WAKMART

Dear Manelisi

You called way after (1 hour and 50 minutes) I sent you the email about my availability and your landline number just rang every time that I tried to call you.

You were disrespectful of my time and I regard this as a deliberate tactic on your part to avoid me.

Please send me a copy of your terms and conditions so that I can send you a copy of the parts of the consumer act that you and your company contravene.

Everyone at your company knows the difference between right and wrong and yet you all hide behind your T&Cs as a shield from your customers.

I am merely a customer who expected you to deliver what you advertised and yet here we are with you spending more money on trying to bully me about a mistake you made than it would cost to simply apologize and rectify my order.

You should be ashamed.

I regret ever trusting your company or you as a representative of MASSMART and MAKRO.

I hope that everything you put out into the world comes back to you ten fold.

Kind Regards