1 reviews | Active since Jul 2016

07 Sept 2018, 12:40

Taurus iron spends more time at Makro repairs then me actually using it.

Good Day

I have had to send my Taurus iron in twice for repairs at your Cape Gate store.

This Taurus iron comes with a 12 month warranty but has spent 4 months at Makro repairs.

I have contacted the supplier who has advised that I should be refunded as the steam iron cost more than R2000. This doesn't even include my travelling expenses travelling to and from your repairs store.

Kindly advise who I can contact as I have been struggling for more than 2 weeks to get hold of your Ottery store.

Makro Assessment Reference number: **********

Your urgent assistance is greatly appreciated.

0
Replies (2)
Makro
Makro's reply11 Sept 2018, 07:06
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

's update11 Sept 2018, 09:51
Reviewer Update
Good Day Your relevant team advised that they will provide feedback on Friday, 7 September. Relevant team: Angelique Rieck, Althea Lottering, Camille Mestry, Bonita Jacobs I still await a response.