TAP FIASCO

I placed an order for taps on 26 October 2021 for our new coffee shop that was set to open on 15 November. I was expecting a 5 - 7 work days wait for them to arrive. It has been 10 work days since and we've not received our order. We cannot open our shop without taps, you need water to make coffee, wash dishes etc. I have called MAKRO customer care on NUMEROUS OCCASIONS and they have told me since Monday that the couriers have collected it and it's on the way. I called yesterday, someone would call me back. Today when I called I got the courier's number and according to them they're waiting on MAKRO's instruction to collect.