Taking way to long to give a refund

Item: Makro
Rating: 1
Author: Dirk B

I bought a bottle of whiskey via the Makro online store, on the 25th of November 2020 and I had to cancel my order due to no stock on the 28th of December 2020... They told me I can expect a refund within 7 to 10 working days. After 13 working days I followed up on my refund, all they have said was, that they will follow up for me from the Makro finance department and that the refund has been processed. It's been 18 working days since I had to cancel my order, due to no stock. Why is it taking so long for a refund?

Helpful (0)

Replies (1)

Makro's replyOfficial

23 Jan 2021, 15:09

Good day Dirk,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply23 Jan 2021, 15:09

Official