rC
ria C
1 reviews | Active since Jul 2011
01 Jun 2020, 17:05
TAKING MONEY FROM CUSTOMERS WITH NO INTENTION TO DELIVER
It is obvious that Makro takes orders and take people's money just to improve their cash flow. Items that I ordered on 24th March still have not been delivered. This morning I was told that my order is cancelled. So they have been sitting on my money since 24th March, while knowing they will not be delivering.
My husband also placed an order during March, the whole of April they kept his money until they eventually informed him they are cancelling his order because they have no stock. But they didn't say that when he placed and the order and when they took money from his card. To date his money has not been refunded.
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Replies (2)0
Replies (2)
Makro's replyOfficial
02 Jun 2020, 18:03Good day Ria,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply02 Jun 2020, 18:03
Official
Good day Ria,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
rC
ria C's updateReviewer Update
18 Jun 2020, 11:37Since my last complaint, i saw online that my parcel was placed in the locker by DSV, somebody opened the locker, collected the goods, but it was not me! So now I have paid Makro R910 for something I never received. I suppose this is Makro's new way of doing business.
rC
ria C's update18 Jun 2020, 11:37
Reviewer Update
Since my last complaint, i saw online that my parcel was placed in the locker by DSV, somebody opened the locker, collected the goods, but it was not me! So now I have paid Makro R910 for something I never received. I suppose this is Makro's new way of doing business.