ZM
Zubeida M
1 reviews | Active since Nov 2011
15 Feb 2023, 09:45
Taken my return but no refund given
I ordered 6 large appliances for our second home in December. The microwave was faulty. I logged the return online. The microwave was returned more than a month ago but I have not received any refund yet. Your call centre just keeps saying that they are waiting for finance team to approve my refund. My reference number is ***.
I will never buy any appliances from you again Makro. Disgusting customer service.
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Replies (1)ZM
Zubeida M's updateReviewer Update
21 Feb 2023, 15:13So makro apologised privately but still no refund and no one bothers calling me with any explanation. I have camera footage and an sms confirming the collection. Yet no one can locate the returned item. I suspect some shay dealing happening with the staff. I’ve looked at the Facebook comments and it seems common for people’s items to vanish into thin air with no refund. I should contact carte blanche.
ZM
Zubeida M's update21 Feb 2023, 15:13
Reviewer Update
So makro apologised privately but still no refund and no one bothers calling me with any explanation. I have camera footage and an sms confirming the collection. Yet no one can locate the returned item. I suspect some shay dealing happening with the staff. I’ve looked at the Facebook comments and it seems common for people’s items to vanish into thin air with no refund. I should contact carte blanche.