Takelot, Dischem take days to return or refund. Makro… 4 months and counting, 3x in a year

If Takelot, Discherm, and others can call and resolve a query or return in hours, WHY DOES MAKRO AVERAGE FOUR MONTHS!!!!!

This is the fourth return fiasco from Makro in 18 months. For this latest debacle, trying to return a faulty appliance, I’ve called 4 times, send 10s of emails since 11 August… and nothing.

Makro is fine for the basics, but for the love of God, don’t buy anything electronic, or have Makro send you the wrong stuff. You’ll be in purgatory until you just give up. I've learned my lesson, and don't buy anything more complicated than cornflakes from Makro. For any white goods, or more complex than bulk flour, go to Takealot, HiFicorp, MHC World, OutdoorWarehouse, you name it... all the same price, same delivery time, and actually competent at e-commerce.

Makro: very good at taking your money. Useless at giving it back when they mess up. GREAT at meaningless cut n paste "request received" emails that do nothing, time after time.