EE
Elrika E

1 reviews | Active since Oct 2014

25 Mar 2025, 12:46

Take your money but don't deliver the groceries.

Good day. I wanted to share my recent experience with Makro. I placed an online order this morning and used Instanteft to pay for the items. The money has left my bank account, but the Makro website still shows that I haven't paid. When I called Makro, they informed me that they are aware of the issue, which has been ongoing for more than a day, and it could take up to two weeks to resolve. Despite taking my money, Makro has not updated the payment status on their website. When I asked about the delivery of my purchased items, the call center operator simply said they are aware of the issue and it may take some time to resolve. Until then, I won't be receiving my grocery order. This is quite frustrating. My Makro order numbers are MAK*** and MAK***.

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