DW
Donnavon W

1 reviews | Active since Jun 2012

03 Dec 2015, 10:11

Take my Money No Product

I am fed up with all these companies that run major specials and promotions to get you to buy, but once you have paid them you don't get the product - OUT OF STOCK. I just purchased a camera from Makro online and I specifically checked which branches has the stock as I live in Kempton Park. I then saw that Centurion branch has stock so I selected that branch for collection. It take 2 - 5 days for the order to be processed but as I needed this before I go on leave Friday I phoned on the second day asking whether they can process my order. Only after I contacted them again yesterday to find out how far my order is they notified me they have no stock and can't tell me when I will receive my product. So now I must purchase another present as this one will only be ready next week if I am lucky. The head office is to blame for this. I went off on the Manager that can't really do anything as he gets no support from Makro. I am highly discusded with them. I even received a R100 voucher for my birthday, which I will not use, as I will never purchase something from Makro again. I hope you guys at least make some interest from my money while I wait for my product. Thanks for nothing

0
Replies (1)
Makro
Makro's reply07 Dec 2015, 16:42
Official
Hello Donnavon,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Your reference number for this complaint is: ***


Regards
Mmule Moropa