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MS
Morne S

1 reviews | Active since Jan 2026

13 Jan 2026, 21:57

Swing chair

I bought a large (tear drop shaped)stainless swing chair on Makro online. When the chair did not arrive I enquired and was told that it was out of stock and that I should take it up with Sleemon the stockist. They informed me via whats app that they can send me another chair (pear shape). My wife really wanted her gift and we obliged. When the chair arrived I noticed that my wife had to tilt her head to be able to sit in this pear shaped chair. It was small and uncomfortable. I contacted Sleemon and told them the chair was small and uncomfortable and that I want the chair that was advertised. He could not help me and referred me back to Makro. I loaded my complaint online and was told that Makro does not do exchanges, but only refunds. I had to ask them to come and pick up the small chair and had to pay R2500 extra for the chair I originally bought. This is ludicrous and the after sales service is appalling. I demand to get my tear drop shaped large stainless chair at the price I paid for it from the start

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Replies (6)
MS
Morne S's update12 Feb 2026, 23:22
Reviewer Update
You are apologising now for a month and pretending not to understand my complaint. This is really not that complicated. I bought the Sleemon large stainless steel hanging chair on 23 December for R3449 Your website showed it was in stock and accepted my payment. When I started to query my purchase I was told that the chair was out of stock and was offered an alternative chair( which was more expensive according to Sleemon). This chair was delivered and immediately we saw that it was much smaller in size. I tried to exchange it for the chair I originally bought, but was told I had to request for a refund. I did this and on 13 January 2026 I had to buy the exact same chair I bought originally, but at R2500 more. I received my refund for my first purchase on 24 January. Bottom line AGAIN. I HAD TO PAY R2500 EXTRA FOR A CHAIR I ORIGINALLY BOUGHT at R3449. I was mislead and **** to and demand my R2500 be paid back to me
MS
Morne S's update18 Feb 2026, 21:07
Reviewer Update
Did you email it to ***@ standardbank.co .za or to morne3smith@ gmail.com?
MS
Morne S's update02 Mar 2026, 15:43
Reviewer Update
I did reply yes
MS
Morne S's update04 Mar 2026, 23:05
Reviewer Update
Please see invoices sent to you via e mail. The date shows there. I want the price I was quoted originally for the chair. I am very clear in what I want and you keep beating around the bush please stop coming back with questions and just repay me the balance explained to you time and again
MS
Morne S's update13 Mar 2026, 05:42
Reviewer Update
As my previous messages mentioned I had to buy the chair again on 13 January, because you told me I had to request a refund on the wrong chair you sent me and I had to pay an extra R2500 just to get the chair I originally bought. There is nothing really more to explain. Please refund me my R2500
MS
Morne S's update22 Mar 2026, 06:14
Reviewer Update
See my response on 13 March where I once again told you that I Had to buy the chair again, because you told my that I could not swap the wrong chair you sent me for the one I originally bought on special. I had to buy the chair again. In order to get a refund on the wrong chair you sent me. Bottom line. I bought the chair on promotion which you said you had in stock. You accepted my money. You contacted me to say the chair is magically out of stock. You sent me another chair instead suitable for a child. You told me no exchange only refund. I had to buy another exact same chair in order to get the one I originally bought on promotion for my wife. I want the large swinging stainless steel chair that was in stock for the price it was advertised R3449. That’s all. I explained it over and over again and you just seem not to care. I am not going away and you can bully other clients, but you are not going to bully me. You owe me R 2500