VL
Vanessa L

1 reviews | Active since Dec 2011

31 Aug 2015, 15:19

Suspended my account for no reason!

I have an account with Makro. I settled my total outstanding balance last month. Then I get a call last week from Makro saying that I short paid them by +-R70 (Cant remember, was a ridiculous amount). I need to pay it or they will hand me over and suspend my account. I asked them how can I be in arrears if I just paid the full balance outstanding and not just an instalment?<br> I was told thats how their system works. <br> I have now paid this today so I can get my account reinstated. But this puts a bad reflection on my credit record.<br> I'd like Makro to explain to me how they could do this to a customer who pays their account on time and in full!<br> <br> Im not a happy customer :-(<br> <br> Vanessa Lamb

0
Replies (1)
Makro
Makro's reply01 Sept 2015, 07:00
Official
Hello VanJill,

Thank you for taking time to contact us.

RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law.

RCS will be in a much better position to answer your questions relating to your query, please do not hesitate to contact Customer Service Department telephonically on *** or via e-mail ***


Regards
Mmule Moropa