BR
Bernice R
1 reviews | Active since Mar 2019
11 Mar 2019, 11:05
Surely there is a point where Makro could be accused of theft for parcels paid for and not delivered?
Good morning Otsiele
So here we are into another week and I'm still waiting for my parcel to arrive last Friday! I phoned Makro this morning who couldn't give me any answers and told me to phone DSV couriers. DSV told me that they don't even have the parcel. This is just shocking- I have never had an experience with any online purchase like this- ever! I am shoved from pillar to post and no-one can give me a definite answer. What do I need to do to get my parcel- as far as I'm concerned I have paid for something that is not being handed over to me... Surely this would be considered theft? A purchase of R3 200 and this is what one can expect?
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Replies (2)
Makro's replyOfficial
11 Mar 2019, 11:25Good day Bernice
Thank you for writing to us.
I have sent you an email on Friday stating that our couriers tried delivering however you provided two delivery addresses hence they couldn't deliver.
An attempt for another delivery will be made this week.
Kind Regards
Otsiele Boikanyo
Thank you for writing to us.
I have sent you an email on Friday stating that our couriers tried delivering however you provided two delivery addresses hence they couldn't deliver.
An attempt for another delivery will be made this week.
Kind Regards
Otsiele Boikanyo
Makro's reply11 Mar 2019, 11:25
Official
Good day Bernice
Thank you for writing to us.
I have sent you an email on Friday stating that our couriers tried delivering however you provided two delivery addresses hence they couldn't deliver.
An attempt for another delivery will be made this week.
Kind Regards
Otsiele Boikanyo
Thank you for writing to us.
I have sent you an email on Friday stating that our couriers tried delivering however you provided two delivery addresses hence they couldn't deliver.
An attempt for another delivery will be made this week.
Kind Regards
Otsiele Boikanyo
BR
Bernice R's updateReviewer Update
11 Mar 2019, 11:36If you could forward me the email you sent on Friday that would be appreciated as I don't have anything in my inbox. You keep saying I supp**** two addresses, but I fail to see where you got the 'other' address from. The address on my shopping profile is exactly the same as the one on my order that I received from Makro. The assistant at your call centre also gave me the right address when I asked what he had on his system. The fact that I was told the couriers were delivering last Friday and when I phoned DSV this morning they don't have any record of my parcel/order number- I find that a bit odd!
BR
Bernice R's update11 Mar 2019, 11:36
Reviewer Update
If you could forward me the email you sent on Friday that would be appreciated as I don't have anything in my inbox. You keep saying I supp**** two addresses, but I fail to see where you got the 'other' address from. The address on my shopping profile is exactly the same as the one on my order that I received from Makro. The assistant at your call centre also gave me the right address when I asked what he had on his system. The fact that I was told the couriers were delivering last Friday and when I phoned DSV this morning they don't have any record of my parcel/order number- I find that a bit odd!