Supervisor throwing her weight around!!!!

On Tuesday 02-02-2021, I went to Makro Milnerton, I went after work so got there around 17:00pm. I purchase at Makro religiously, monthly my bill is never less than about 2-3k, Xmas time it's much more as I pop in at the liquor store as well, this time it was by far way more and Tuesday I purchased for about 6.5k. (pocket change, think not) When I got to the teller, I didn't realise I gave my mom's card. The teller rang up all goods, just for some "supervisor" to tell her to void the whole transaction and redo it. ( the shop was closed already) I then tried to log into my ph app to get my card, and I couldn't get connection, she made fill in a form and had to rescan everything. The teller was quite stressed as she needed to leave, by public transport.

If i bought 5 items which came to R200 I could totally understand. But 6.5k, knowing that your liquor store hasn't made money for months. I was so tempted to actually just leave all the goods and walk out. I found this totally absurd, not the teller nor the security could understand why she would do that. if she wanted the saving of R200 I would have paid to her cash, but wasting my time for utter *******. And willing to lose a sale of 6.5k??? does she even know that we in a very serious crisis, and the fact that she has a job is a blessing, and throwing weight around is of absolute no value, right now. Trust me, this Makro will never see me again. I even feel like returning, my fridge, oven with goodness know what (and actually not the cheap kind, microwave, and 65" tv, just purchased a few weeks earlier. I was absolutely disgusted. I too come from working in retail way back in my career, and trust me, at woolies, this kinda things just don't fly...

I wish your store everything of the best in this difficult time. May you make up your loses incurred by the liquor store. And if you may think all that the cash i have spent in that store is nothing... Lets hope in this uncertain times you store is untouched.

Thank You Liesl