FM
Fusi M
1 reviews | Active since Nov 2019
19 Nov 2019, 19:21
Super White Maize Meal 10kg
My wife purchased 10Kg of Super White Maize Meal on 12/11/2019 when cooking it the porridge changes colour to yellow. Left overnight the porridge changes to a greenish colour. Cooked yesterday 18/11/2019 and today 19/11/2019 the result is the same. Tried to communicate with Makro Crown Mines via their "Contact Me" option of their website. Problem is that after declaring that "I am not a Robot" the "Submit" button is deactivated so I cannot forward my complaint to Makro hence I have opted to use "Hello Peter".
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Replies (2)
Makro's replyOfficial
20 Nov 2019, 09:12Good Day Fusi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Crown Mines branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Crown Mines branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply20 Nov 2019, 09:12
Official
Good Day Fusi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Crown Mines branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Crown Mines branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
FM
Fusi M's updateReviewer Update
21 Nov 2019, 21:18Thanks to Manager at Makro Crown Mines Mr Bongani Lelaka for the speedy and professional manner in which my complaint was dealt with. A 10Kg of Maize Meal was delivered to my house this afternoon and the porridge is white as snow. The family is happy with the service rendered. Also thanks goes to Mr Pio who made the delivery in the midst of a heavy down pour. Thanks Hello Peter!
FM
Fusi M's update21 Nov 2019, 21:18
Reviewer Update
Thanks to Manager at Makro Crown Mines Mr Bongani Lelaka for the speedy and professional manner in which my complaint was dealt with. A 10Kg of Maize Meal was delivered to my house this afternoon and the porridge is white as snow. The family is happy with the service rendered. Also thanks goes to Mr Pio who made the delivery in the midst of a heavy down pour. Thanks Hello Peter!