KJ
Khumo J

1 reviews | Active since Nov 2017

21 Dec 2020, 18:42

Substandard brushcutter malfunctioning on second use - Makro not willing to replace or refund

Makro riversands - I bought a Tough brushcutter which I returned after 2days of use as it began to leak fuel from the motor chasis. The product was clearly substandard but the returns manager was unwill to refund me sighting technicality on the wear and tear on the cutting blads that came with the machine. Even after explaining to him that the blades were consumables and can not be seen as part of the problem I was experiencing with the machine.

They gave me no other option and now I'm left with no other means to clean my plot. I have to resort to hiring people to clean the yard at my own expense while they hold on to my money. I would not recommend any of the Walmart stores in South Africa. They a bunch of ****** in my view, who are selling substandard products to unsuspecting consumers.

0
Replies (4)
Makro
Makro's reply22 Dec 2020, 08:32
Official
Good day Khumo,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
KJ
Khumo J's update22 Dec 2020, 10:22
Reviewer Update
Alright - will be waiting on the feedback.
Card number provided to Lesego as per email from makrocare.

Regards
kj
KJ
Khumo J's update29 Dec 2020, 10:23
Reviewer Update
For the past 9 days, I am getting the same automated message from the mako care consultants.
nothing has been actioned to date.

"
Ashleigh Panday
(Makro)Dec 23, 2020, 9:59 GMT+2Good day Khumo,

Trust you are well.

Thank you for the provided information, we have sent your complaint through to our management team for further and urgent assistance. We will provide you with feedback shortly.

Hope you find the above in order.

Have a lovely day further.

Kind regards
Makro Hellopeter Team "
KJ
Khumo J's update05 Jan 2021, 12:22
Reviewer Update
Still awaiting a resolution to date!