Subject: Warranty Claim: Defective Sinotec TV - Invoice 0k0SPLW122

Dear Makro Head Office,

I am writing to express my disappointment and frustration with a TV I purchased from Makro Montague Garden store on January 30, 2022. The Sinotec TV (58U20) has developed lines on the screen and is no longer functioning properly, despite still being under warranty.

Background: * Invoice number: 0k0SPLW122 * Date of purchase: January 30, 2022 * Product description: Sinotec 58 Smart UHD ANDROID TV (58U20) * Ticket number ***

Issue:

I initially contacted the Makro Montague Garden store, hoping they would assist me with a repair or replacement. Unfortunately, they informed me that there's nothing they can do, which I find unacceptable.

Previously, they informed me that they would visit my residence to inspect the TV, even specifying that they would come by Wednesday. However, they failed to show up, despite my taking a day off work in anticipation of their visit. I have records of our phone calls and confirmations, which can be reviewed to verify this.

Request:

As a customer, I expect a certain level of service and support, especially when a product is under warranty. I request your intervention in this matter and a suitable resolution, such as a repair or replacement of the TV, at no additional cost to me.

Concerns:

I feel that I have been given the runaround by the consultants at Makro, who have provided conflicting information. I am also concerned that my issue is not being taken seriously due to my race. I believe that Makro is not meeting its obligation to treat customers fairly.

Action Required:

I request that you investigate this matter and take necessary steps to address my concern. I would appreciate a prompt resolution to this issue.

Attachments:

* Invoice 0k0SPLW122

Thank you for your attention to this matter

Kind Regards