Subject: Disgusting Service and Unacceptable Delays – Makro

Dear Makro Management and Fellow Consumers,

I feel compelled to share my deeply disappointing experience with Makro, which has left me utterly frustrated and disillusioned with your service.

I placed an order in early November 2024, taking advantage of the Black Friday specials, and eagerly awaited my delivery. After more than **four weeks** of waiting, I was informed that the product I ordered was unavailable. This was an absolute shock, especially considering I had placed the order well in advance, expecting a smooth transaction.

To make matters worse, I was promised a refund **within 10 days**. However, it is now the **3rd week of December 2024**, and I am yet to hear any communication from Makro regarding my refund. This lack of follow-up, coupled with the sheer inconvenience of the situation, has left me frustrated and questioning the competence of your operations.

This entire experience has been a **terrible ordeal**, from the long wait to the false promises of a refund, with no resolution in sight. Unfortunately, I will not be buying from Makro again. The level of service has been far below what should be expected from a company of your size and reputation.

I sincerely hope that Makro takes this feedback seriously and works on improving its customer service and communication. As for me, I am left with no choice but to take my business elsewhere.

Sincerely, Shahid