Stupid policy and no process for online collection

I made two purchases from Makro's online store last Monday and arranged both of them for collection.<br> <br> Your process is hit a miss affair for the following reasons:<br> <br> 1. I placed two orders (within minutes of each other), but only one was available for collection on the same day<br> 2. I am fully aware that your website states 2-5 days, however it cannot be that difficult to pick an item and leave it somewhere for collection. The logistics part of the equation is excluded, so I do understand the delay.<br> 3. There is no clear cut process and no waiting area, sometimes takes a while to get your item.<br> 4. I collected my second item on Saturday while we were at the store doing grocery shopping, and I was told by one of the guards that I was not permitted back into the store with the item!<br> This, being despite I have already bought and paid for it, and have proof thereof!<br> Either this was an idiotic individual, or your primitive policies need updating to reflect this millennium.<br> I was not impressed by this and I refused to go back to my car as my family was still inside the store, it was then that one of the managers intervened here.<br> <br> This was overall a horrible first experience buying online!