Stupid Makro Online service

I bought a tv and wall mount on the 8th of this month on the Makro online ***. I have been trying to track this order for close to a week now to no avail. The tv mount was delivered 2 days ago and when asking where the tv is the delivery guy told me they don't know and have to follow up with Makro. I have called the call centre 3 times now only to be told they also don't know where the stupid tv is. Apparently is being processed. My question is is are they making a new tv for me or it will be a case of we didn't have in stock so we need 10 ****in days to refund your money. I tried calling Strubens Valley where the tv is apparently supposed to be shipped from but their phone doesn't go through. if you can not fulfil this order @Makro, please just process my refund so I look elsewhere. I think I have been very patient with you guys and can not take this **** anymore.