STRUGGLE TO GET YOUR REFUNDS!!!!!

Good day,

I shall not recommend doing online business with Makro. I bought a air fryer from them, actually two, and returned one that was damaged. Unfortunately I send a message for the wrong air fryer I returned, but send them emails to correct that. Which they confirmed was done. When the refund was done, it was refunded unto a bank card that was replaced by a new one in February 2024. Marko is telling me that the funds would be available on the card, which cannot happen, because funds needs to be deposit back into a bank account not a card. A card is linked to a bank account. So spoken to by my again, they also reassured me that the funds would be paid back to Makro. If the card no longer exist, the transaction would reverse. Then they also need to refund me for the difference between the air fryers, and I requested for that to be paid directly into my bank account. Have not receive one of the payments until today. My banker and I check our bank statements again this morning, no such payments!!! This process started in middle July and it is middle September, so I would recommend that if you want your refund, do not do business with Makro there service are worse than bad!!!