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Shamin N

1 reviews | Active since Jul 2018

02 Oct 2019, 13:01

Struben's Valley staff don't know the CPA rules on returns for defective merchandise.

I bought a CampMaster One Touch Gazebo from Makro Struben's Valley on 5 Aug 2019 for R899. I tried setting it up on 28 Sept 2019, but shortly realised that there were some parts missing. I went to Makro on 1 October 2019 and tried to get the store to refund me or issue a credit note. They refused to do so saying that it was more than 14 days since I bought the product. But the product is defective and I think the CPA states that the buyer has the right to ask for a refund within 6 months. The staff then booked the item in (after consulting with supervisor and manager) for repairs even though this is not what I requested. I'm really disappointed in the way I was treated. They have lost a loyal customer.

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Replies (2)
Makro
Makro's reply02 Oct 2019, 16:18
Official
Good day Shamin,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the inconvenience this has caused and please be advised that this has been escalated to our store's management to advise in this regard. As soon as we receive feedback, we will contact you.

Kind Regards,
Makro Hellopeter Team 
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Shamin N's update12 Oct 2019, 12:05
Reviewer Update
It's now 12 October. No feedback whatsoever. Appalling and to be expected from Makro, based on the shocking service reviews on Hello Peter.