Strubens need to be more efficient with long queues & customers prior opening

Item: Makro
Rating: 2
Author: Linda O

Yesterday got to Strubens Valley at 9am & there was an extremely long queue outside & staff were handing out cards to those in the queue, yet what was obvious a lot of customers chose not to stand in the queue on arrival & others just went to the front. The staff or security had no control of anything and allowed those entry before customers who had been waiting before 9am. Rather remove the staff & security and place them where they will be more efficient or useful, or at least provide training. Not even going to go to COVID & social distancing which was non existent. The check out was no problem.

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Replies (1)

Makro's replyOfficial

26 Oct 2020, 09:40

Good day Linda,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply26 Oct 2020, 09:40

Official