CP
Craig P
1 reviews | Active since Nov 2016
02 Dec 2025, 10:53
STRIKE 1-5
I bought a new Hisense TV at the Black Friday Sale 28th November. Worst shopping experience ever. Was in the store from 4:05 pm till 6:20 pm waiting to pay, have the box opened and giving delivery date and address. 1 person at on the tills in the electronic department @ 4:00 pm, Month End and Black Friday Sale, in the electronics department. How bad is that planning? STRIKE 1. Then the TV was too large to be loaded into my car and asked for the FREE Delivery option to my home 7 kms away. Was promised Monday the 1st December. Today is the 2nd December and still no notification on delivery. Why promise something that you cannot honour. STRIKE 2. One goes onto the fancy app in WhatsApp to see where one's order or delivery is...Nothing. STRIKE 3. I drove to the Woodmead store yesterday to enquire and suppose I must go again today, and waste more time and petrol. STRIKE 4. When will I get my TV Makro? Or must I organise my own collection at my cost? STRIKE 5
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Makro's replyOfficial
03 Dec 2025, 10:57Hi Craig,
We apologize for the service that you have received from our store.
We apologize that you were promised that your product will be delivered to you and it was not.
Instore deliveries are charged by the store.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize for the service that you have received from our store.
We apologize that you were promised that your product will be delivered to you and it was not.
Instore deliveries are charged by the store.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply03 Dec 2025, 10:57
Official
Hi Craig,
We apologize for the service that you have received from our store.
We apologize that you were promised that your product will be delivered to you and it was not.
Instore deliveries are charged by the store.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize for the service that you have received from our store.
We apologize that you were promised that your product will be delivered to you and it was not.
Instore deliveries are charged by the store.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,