SM
SAMEERA M
1 reviews | Active since Jun 2025
17 Jun 2025, 11:41
Stovetop return
I have ordered a stove top from makro and it didnt fit my space and booked a return courier collected and the product wasnt used it was packaged in the box Makro upon receiving emailed me to say that unfortunately my refund is declined because the item was broken Pictures were added to the return booking on the app I was given reference upon reference from march 2025 I was given a reference for refund which was due on 21 May 2025 but to avail nothing till now
They havent returned any calls etc and are not picking up any calls It is very disappointing because its R1999 in question The assistants always say we'll get back in 24-48 hours and im left hanging with no returns
Their customer service is terrible and i will never support them again
Helpful (0)
Replies (8)0
Replies (8)
Makro's replyOfficial
17 Jun 2025, 16:01Hi Sameera,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
With respect to the rejection of a return, we must inform you that once a return is rejected by the returns team, our capacity to effect further actions is regrettably limited.
Kindly refer to the emails sent to you as feedback and you can check our website for our returns policy.
We extend our apologies for any inconvenience this may have caused you.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
With respect to the rejection of a return, we must inform you that once a return is rejected by the returns team, our capacity to effect further actions is regrettably limited.
Kindly refer to the emails sent to you as feedback and you can check our website for our returns policy.
We extend our apologies for any inconvenience this may have caused you.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
Makro's reply17 Jun 2025, 16:01
Official
Hi Sameera,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
With respect to the rejection of a return, we must inform you that once a return is rejected by the returns team, our capacity to effect further actions is regrettably limited.
Kindly refer to the emails sent to you as feedback and you can check our website for our returns policy.
We extend our apologies for any inconvenience this may have caused you.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
With respect to the rejection of a return, we must inform you that once a return is rejected by the returns team, our capacity to effect further actions is regrettably limited.
Kindly refer to the emails sent to you as feedback and you can check our website for our returns policy.
We extend our apologies for any inconvenience this may have caused you.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
SM
SAMEERA M's updateReviewer Update
17 Jun 2025, 16:20But than again i received another email to say i walked in and got a refund? Your service is poor and it is highly unlikely that i will ever recommend any one to buy from makro because if it cleanly doesn't fit in the space what am i supposed to do with the product?
I dont even have the stove so you'll stole my money and my product
I dont even have the stove so you'll stole my money and my product
SM
SAMEERA M's update17 Jun 2025, 16:20
Reviewer Update
But than again i received another email to say i walked in and got a refund? Your service is poor and it is highly unlikely that i will ever recommend any one to buy from makro because if it cleanly doesn't fit in the space what am i supposed to do with the product?
I dont even have the stove so you'll stole my money and my product
I dont even have the stove so you'll stole my money and my product
Makro's replyOfficial
17 Jun 2025, 16:46Thank you for your Feedback Sameera,
We will trace the hob and advise on delivery.
Best regards,
Makro Social Media Team
We will trace the hob and advise on delivery.
Best regards,
Makro Social Media Team
Best regards,
Makro's reply17 Jun 2025, 16:46
Official
Thank you for your Feedback Sameera,
We will trace the hob and advise on delivery.
Best regards,
Makro Social Media Team
We will trace the hob and advise on delivery.
Best regards,
Makro Social Media Team
Best regards,
SM
SAMEERA M's updateReviewer Update
17 Jun 2025, 16:48I dont want delivery i need my refund .. the item doesn't fit in my space what are you not understanding?
SM
SAMEERA M's update17 Jun 2025, 16:48
Reviewer Update
I dont want delivery i need my refund .. the item doesn't fit in my space what are you not understanding?
Makro's replyOfficial
17 Jun 2025, 17:25Please refer to the first response Sameera.
Best regards,
Makro Social Media Team
Best regards,
Makro Social Media Team
Best regards,
Makro's reply17 Jun 2025, 17:25
Official
Please refer to the first response Sameera.
Best regards,
Makro Social Media Team
Best regards,
Makro Social Media Team
Best regards,
SM
SAMEERA M's updateReviewer Update
17 Jun 2025, 17:35I want a refund not the stovetop
They have to refund me
They have to refund me
SM
SAMEERA M's update17 Jun 2025, 17:35
Reviewer Update
I want a refund not the stovetop
They have to refund me
They have to refund me
SM
SAMEERA M's updateReviewer Update
17 Jun 2025, 17:35The item is not broken or used so why is it rejected
SM
SAMEERA M's update17 Jun 2025, 17:35
Reviewer Update
The item is not broken or used so why is it rejected
Makro's replyOfficial
18 Jun 2025, 13:43Hi Sameera,
We apologies for the delay.
Kindly be advised that we have escalated the matter to the returns and finance department.
We will advise you with feedback as soon as we get feedback.
We apologies for the delay.
Kindly be advised that we have escalated the matter to the returns and finance department.
We will advise you with feedback as soon as we get feedback.
Best regards,
Makro's reply18 Jun 2025, 13:43
Official
Hi Sameera,
We apologies for the delay.
Kindly be advised that we have escalated the matter to the returns and finance department.
We will advise you with feedback as soon as we get feedback.
We apologies for the delay.
Kindly be advised that we have escalated the matter to the returns and finance department.
We will advise you with feedback as soon as we get feedback.
Best regards,