DM
David M
1 reviews | Active since Feb 2019
20 Jul 2019, 09:44
Stove top malfunction
Good day, I bought a Defy Oven and Stove top set 3 months ago. We do not use it often but when we use the stove the plate gets so hot it actually warps the stove top while it is on. Then when you switch the switch to turn it off it trips the electricity. The sliver top is no longer silver due to this. It is now going bronze. I am bought the stove as I am selling my house and I am sure this model is a manufacturing problem.
Model Number is DHD399 DCB013-DEFY COMBO DBO461 & DHD399
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Makro's replyOfficial
20 Jul 2019, 13:03Good day David,
Thank you for your post
We are sorry to hear about the experience you have had with the oven you have purchased from us and the overall service rendered.
We have forwarded this complaint to both the store management and our suppliers in order for them to address and resolve this for you, we will contact you as soon as feedback is received.
Warm Regard
Makro Hellopeter Team
Thank you for your post
We are sorry to hear about the experience you have had with the oven you have purchased from us and the overall service rendered.
We have forwarded this complaint to both the store management and our suppliers in order for them to address and resolve this for you, we will contact you as soon as feedback is received.
Warm Regard
Makro Hellopeter Team
Makro's reply20 Jul 2019, 13:03
Official
Good day David,
Thank you for your post
We are sorry to hear about the experience you have had with the oven you have purchased from us and the overall service rendered.
We have forwarded this complaint to both the store management and our suppliers in order for them to address and resolve this for you, we will contact you as soon as feedback is received.
Warm Regard
Makro Hellopeter Team
Thank you for your post
We are sorry to hear about the experience you have had with the oven you have purchased from us and the overall service rendered.
We have forwarded this complaint to both the store management and our suppliers in order for them to address and resolve this for you, we will contact you as soon as feedback is received.
Warm Regard
Makro Hellopeter Team