Store Price Vs Shelf Price
On 19 Jan 2021 at Makro Montegue Gardens, I noticed that the price was marked down on the Ryobi Push Mower. The shelf price indicated R1099 and I decided to buy it then later in the evening I reviewed my makro invoice that was emailed to me and I noticed that Makro charged me R1299 for the item.
I then contacted Makro on Watsapp stating what just happened and the next day they responded with an email saying that as per their website the price is R1299. Does this mean that the price reflected on the shelf does not indicate the true price? Should we as consumers refer to the website when purchasing items in the store?
Very confused, I will be posting all evidence on my social media as I haven't received adequate feedback from Makro on the way forward.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team