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XM
Xolani M

1 reviews | Active since Dec 2015

20 Aug 2021, 13:01

Stop working with DSV for Delivery

Makro needs to stop working with DSV for delivery of their parcels otherwise they will lose good business. I had to wait 3 days for my parcel to be delivered even though DSV was sending me messages saying I should expect delivery for 3 flipping days. Do you understand how inconveniencing that is, I could not go anywhere because I was flipping waiting for my parcel but nothing for 3 DAYS...

0
Replies (3)
Makro
Makro's reply20 Aug 2021, 15:08
Official
Good day Xolani,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please be advised that we will contact the relevant departmental managers to address and we will revert to you with feedback within 24 - 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team
XM
Xolani M's update20 Aug 2021, 15:18
Reviewer Update
Finally got my delivery, on the 3rd day smh...
Makro
Makro's reply20 Aug 2021, 16:40
Official
Good day Xolani,

Please accept our humblest apologies for the inconvenience this has caused you.

We will be sending your feedback to our courier management, including DSV, as this can be used as a yardstick to better improve our service to you.

Thank you for bringing this matter to our attention.

Kind Regards,
Makro Hellopeter Team