JR
Jason R

1 reviews | Active since Sept 2012

12 Nov 2015, 17:55

STOP TREATING YOUR CUSTOMERS AS POTENTIAL ********

I recently went to Woodmead MAKRO. I have always been insulted by the Massmart/ Wallmart policy of stopping me to check my slip on exit as if to say they do not trust that I have paid for my goods. MAKRO have taken it to a new level. Now security at the exit have handheld scanners which they have to scan each item purchased. ***! Not only do I have to queue to pay for my goods but now have to stand in the bottleneck at the exit as every customers goods are rescanned by a couple of security officers. In fairness to the security officers at the exit, they were embarrassed at this new measure.<br> <br> Why must I, an honest consumer, be treated to such treatment?

0
Replies (1)
Makro
Makro's reply13 Nov 2015, 10:51
Official
Hello Jakeman1970,


Thank you for taking the time to communicate to us on why our service did not meet your expectations.

As we strive to consistently provide our customers with the Highest Standard of customer Service, complaints of this nature are taken very seriously.

Your complaint has been brought to the attention of our Management team, who will take corrective action.

Please accept our sincere apologies for any disappointment or inconvenience this matter has caused you.


Regards
Mmule Moropa