STOP purchasing Online from MAKRO - they are no longer in control of their financial transactions. They do not know what is going on. SAD but TRUE

On 11.04.24 I made an online purchase. Immediately after the transaction I received an SMS from my bank that the transaction was successful and the items purchased amount was reserved from my bank account. A very strange thing happened. Makro online prompt said "Awaiting Payment". The payment was still being awaited after 4 days. After calling Makro 4 times, I am being told that they did receive the money, but they do not know why the status is still "awaiting payment". Furthermore I was being told the account department has to resolve this issue. Upon my request what is going on or what is the delay, I was being told that accounts will resolve the problem within 24-48 hours. Eventually the person that assisted me left me on an open line without responding anymore and just using up my air time. I eventually after 8 minutes and no response, informed them that I will terminate the call and did just that. It is rather ridiculous not to get an answer to a very basic question - why was the payment, which reflects in MAKRO's account, still indicated online as "AWAITING PAYMENT", and why was the product not procured.