****** data and misinformation.

Good day,

I would just like to bring it to your attention. That I am a loyal Makro and Vodacom Client.

I went to your Makro in Arbour Crossing Amanzimtoti just before lockdown to do 2 of my 5 Vodacom cell contract upgrades.

I love shopping there the service is great and the people are friendly. Thank you.

I am very disappointed however with one aspect of my upgrade. On both *** and ***. I was advised there would be a once off 20 Gig allocation to both cells in the first month. This did happen although a month later on the second number.

We utilised the allocation sparingly so as it assist us during lockdown. I left approx 5 Gigs on both numbers to use as and when required during this time. I am a 75 year old state pensioner and thought this prudent. As a long standing Vodacom client I knew I would receive a sms telling me when it would expire if at all as I had not been advised by the upgrade agent at the time that it would.

Receiving no sms to notify me it would be expiring I was shocked when I came to log on to my whatsapp for Church on Sunday bith 5 gigs of the 40 allocation removed without notice.

My account with Vodacom is over R2000 per month . You would think that Vodacom and Makro would want to rectify this error. Especially at such difficult times for SA and especially its pensioners.

Not to mention when I took this up with Vodacom they said there was nothing to be done and Makro cell upgrade agents don't always understand the product they selling!!!! That just took the cake.

So ask me why anyone, especially a cash strapped pensioner would have any confidence in Vodacom, Makro or Massmart with those type of statements. It's acceptable practice they say because the person selling doesn't know the product. Well I never!

Very unhappy longstanding, loyal, paid up client.