****** chest freezer

I purchased a chest freezer on 22/11/2021... I am still awaiting delivery. I called to chase up today, 07/12/2021 and was informed that it was already delivered. They now need to escalate it as I have not received the freezer... what BS is this??? Their chat bot doesn't answered questions, emails are ignored and their call centre takes very long to answer. When you finally make contact, the agent either cuts the call or puts you on hold till you run out of airtime... calls made on 06/12/2021 or you get told that the purchase you paid for was delivered somewhere else and that they needed time to escalate the issue without giving you a time frame....