Stole my Money!!!

Item: Makro
Rating: 1
Author: Senette W

On 31 December 2019 I placed an online order (***) for curtains but the full order was not delivered. I have been trying for 4 months now to receive my refund and have been send from pillar to post, it takes weeks for the customer service consultants to respond (Gift Raphiri and Paballo Moloi). All that I am asking for, and how hard can this be, to issue me a voucher to the value of the curtain not delivered and I can move on... really this is the most pathetic customer service I have received in a very long time.

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Replies (1)

Makro's replyOfficial

07 May 2020, 10:06

Good day Senette,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply07 May 2020, 10:06

Official