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Nelliswa N
1 reviews | Active since Dec 2016
08 Dec 2016, 12:18
Stokvel
<p>My Stokel members and I made a purchase at Makro Springfield on the 4/12/2016</p> <p>The items we purchased were counted by 3 security guards againts what was on our invoice before we left. We also checked our invoice quite a few times to make sure that the goods charged was what we received. Makro also gave us cashback of just over R3000 and a unilever voucher for R5000</p> <p>Around Tuesday our Stokvel leader recieved a call from Makro saying that the cashier made a mistake with our invoice and we must now pay back R8000 which is ridiculous there could not have been a mistake because it was checked.</p> <p> </p> <p>This seems quite fishy ans the amount we recieved in vouchers is what they are saying we owe. This is unfauir and we feel like we are being targetted.</p> <p> </p> <p>I await you response.</p> <p> </p> <p> </p>
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Nelliswa N's updateReviewer Update
08 Dec 2016, 15:04Well I recieved a call from Makro Springfield, The manager insists that we must come and see that aparently items are not showing on our invoice but ARE on their system how is this possible? and is this our fault? why should we be held responsible for this. Surely a well known Name like Makro will have better systems in place to prevent something like this from happening? They threatened that if we do not pay then people will lose their jobs. This is not fair on us at all. Stokvel members have saved up the whole year for these purchases how will they get the money to pay them? She even had the audacity to mention that an option is to visit our members and take back some of the items to cover this amount.
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Nelliswa N's update08 Dec 2016, 15:04
Reviewer Update
Well I recieved a call from Makro Springfield, The manager insists that we must come and see that aparently items are not showing on our invoice but ARE on their system how is this possible? and is this our fault? why should we be held responsible for this. Surely a well known Name like Makro will have better systems in place to prevent something like this from happening? They threatened that if we do not pay then people will lose their jobs. This is not fair on us at all. Stokvel members have saved up the whole year for these purchases how will they get the money to pay them? She even had the audacity to mention that an option is to visit our members and take back some of the items to cover this amount.
Makro's replyOfficial
12 Dec 2016, 12:39Thank you for taking the time to raise below concerns with us.
We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution
Please go to the store as per request from the Springfield store. It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
Best regards,
Makro's reply12 Dec 2016, 12:39
Official
Thank you for taking the time to raise below concerns with us.
We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution
Please go to the store as per request from the Springfield store. It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
Best regards,