stockvel and finance department at makro polokwa

I've been paying my stockvel account since February 2018 now I want my money to do grocery they told they want slips which I have. only the one for February and and May which I don't have but I have a proof of payment. now they say they can't trace my payment of R1600 even when I have proof of payment that I paid by their till. not happy with service I got from makgatho Marika in polokwane and Cecilia moloi at crown mine makro been at polokwane since 9:30 am it's now 12:11 They still can't trace my payment. frustrated with my hard earned money... never again will I do this stockvel thing.....