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1 reviews | Active since Jul 2011

08 Apr 2016, 23:33

\Stocked\" item not there - hot air - no service"

I recently wanted to buy a Weber thermometer which was on sale.<br> <br> I checked online whether there is stock, and drove to Cape Gate.<br> <br> Upon arrival, there was no stock. I enquired about it- the stock controller said there has not been stock for weeks.<br> <br> I asked them to check on the system - there was 4 on the system. I waited a long time - but they could not find the stock.<br> <br> I asked them to phone me back when stock arrives - nobody phoned.<br> <br> I went back to the shop and the manager was busy - I asked him to phone me back - he did phone me back and basically said he wont find me a unit. I mentioned to him that many other Makros had this item in stock - but this was really too much effort for him. <br> <br> I then went back again to the manager - had to leave a message - also again same story - no he cant/wont get stock from other branches - he would phone me back.<br> <br> No phone calls - just really bad service.<br> <br> Wonder if I can somehow inform Walmart of this experience because this Makro manager really does not give a hoot about customer service.

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Replies (1)
Makro
Makro's reply13 Apr 2016, 08:27
Official
Hello PeterParker2000,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya