EC
Elsje C
1 reviews | Active since Jan 2015
10 May 2015, 16:25
stock wrongly marked
I ordered BANTEX 24 Pack Letter Tray Risers (Article Number: 117728PK) online from Makro. When I received my order, I found that it was only a 4 pack. I realise that this might have only been an honest mistake, but I really thought that it would be a 24 pack. It is misleading.
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Makro's replyOfficial
11 May 2015, 10:03Hello ellic,
Thank you for taking the time to give us feedback regarding this recent promotion.
I admit that at times we get this wrong and that is what happened in this case.
I would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
I believe our National Stationery Buyer (Ursula Langefeld) has been in contact with you and you will be offered R100 Makro gift card for the inconvenience caused.
Regards
Makrocare
Thank you for taking the time to give us feedback regarding this recent promotion.
I admit that at times we get this wrong and that is what happened in this case.
I would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
I believe our National Stationery Buyer (Ursula Langefeld) has been in contact with you and you will be offered R100 Makro gift card for the inconvenience caused.
Regards
Makrocare
Best regards,
Makro's reply11 May 2015, 10:03
Official
Hello ellic,
Thank you for taking the time to give us feedback regarding this recent promotion.
I admit that at times we get this wrong and that is what happened in this case.
I would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
I believe our National Stationery Buyer (Ursula Langefeld) has been in contact with you and you will be offered R100 Makro gift card for the inconvenience caused.
Regards
Makrocare
Thank you for taking the time to give us feedback regarding this recent promotion.
I admit that at times we get this wrong and that is what happened in this case.
I would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices.
I believe our National Stationery Buyer (Ursula Langefeld) has been in contact with you and you will be offered R100 Makro gift card for the inconvenience caused.
Regards
Makrocare
Best regards,