Stock not updated | Website return function not working propertly

This morning I placed an online order with Makro on their website for my cats' food for the month.

At 10h45 I received this email: “Your online order has been confirmed. Order Number: MAK*** We are working on your order and will keep you posted on delivery. Keep an eye out for messages as we progress the order.”

At 13h52 I received a 2nd email: “Apologies for the inconvenience. We had to cancel some items in your order, either at your request or due to stock unavailability despite our efforts. We will process a refund to the same payment method used when placing this order which will reflect within the next 2-10 working days, depending on the tender used.

Please note: *Card payments will appear on your bank statement back-dated to the original order date *EFT refunds may take longer due to information required from you” This is now the second time that Makro is making me wait for money on a refund that was intended to buy food for my cats. This refund is to the value of R2 509,50 that I must now wait for 2 – 10 working days.

I am already waiting for a return refund to the value of R1 434,03 on MAK*** to appear in my bank account since 26 November 2023.

I reported to Makro on 26 November 2023 via telephone and email that their website’s return/refund function is not working. I was advised that they will attend to this problem in order for me to process my return. This problem is still not fixed, until today.

This morning when I placed the order, their website showed the items I ordered IN STOCK. Three hours later, sorry, we don’t have stock.

My problem now again is, I must buy cat food at another shop, but my money is with Makro. They owe me R3 943,53.