Still your customer is a joke!!!!! - Train your staff!!!!!

This is the third day in a row that I am posting a complaint! We have a family of 4 and I have not had a washing machine for 3 weeks! It has cost us a lot of time and money to clean out cloths!!! I keep on getting told that someone will sort this out for me and call me back. Still waiting! I try to call and it is impossible to get anything actioned. Makro has caused me a massive inconvenience and expense - and all of this due to their staff that have no clue!!! This is from the call center, to extended warranty and right up to the person that responds to this mail. If face the management is equally pathetic as no one case enough to contact me know that there is the issue!!! Makro - you are a joke!!!!!