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DB
Dennis B

1 reviews | Active since Apr 2016

10 Jun 2020, 10:33

Still waiting.............part 3

So now I am seriously getting fedup with the customer services, and empty promissies.......

My 3rd request, when will my order be delivered?????? It almost my sons birthday, I ordered ahead of time, and still it only shows order packed 28 May 2020. I phoned customer services, held on for 15 minutes, got through to someone, and as she is looking into my order I get cut off!!!

My last complaint was 4 June, and I was told I would have feedback within 72 hours, wel 72 hours have gone again, and still no reply or resulution to this issue.

Can I just go and collect it myself, and you can refund my courier money? Or are you going to ship ASAP, as my next complaint tomorrow will be to the Ombudsman and NCC.

I want this resolved today!!! My phone number is here......I am waiting. I have had enough!!

0
Replies (4)
DB
Dennis B's update10 Jun 2020, 10:59
Reviewer Update
Another 16 minutes holding on the phone, got to speak with Bongi, and as she is looking into my order, I get cut off again.
DB
Dennis B's update11 Jun 2020, 17:52
Reviewer Update
So now, Makro's website states Order delivered!!???? But nothing has been delivered. Checked the courier and they state: Waybill Number | WD74-JHB-280520-D1-DUWEFYG
Silver Lakes Main Store to MR D .......28 May 2020 at 12:45
Assigned Timestamp | 29 May 2020 05:04
Status | CANCELLED
Cancellation reason | Parcel not ready for collection
DB
Dennis B's update11 Jun 2020, 18:12
Reviewer Update
As I completed this, order was delivered. Some communication would have been nice.
But thank you
Makro
Makro's reply02 Jul 2020, 13:59
Official
Good day Dennis,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,