MP
Mera P
1 reviews | Active since Feb 2011
12 Aug 2019, 23:06
Still waiting with no feedback
So disappointed that I still have not received my order, order was placed on 15th of July and today is the 12th of August... No communication from Makro either. I'm worried that when I receive the item it might not even work properly. And I can't return the item because 14 days has lapsed. Dissatisfied. Disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
13 Aug 2019, 09:21Good day Meraksha,
Thank you for your feedback and for taking our call earlier on.
We sincerely apologize for the recent experience that you received when you visited our online department, this is definitely not the type of service that we would want for you as our customer.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience either online or in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Makro Hellopeter Team
Thank you for your feedback and for taking our call earlier on.
We sincerely apologize for the recent experience that you received when you visited our online department, this is definitely not the type of service that we would want for you as our customer.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience either online or in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Makro Hellopeter Team
Makro's reply13 Aug 2019, 09:21
Official
Good day Meraksha,
Thank you for your feedback and for taking our call earlier on.
We sincerely apologize for the recent experience that you received when you visited our online department, this is definitely not the type of service that we would want for you as our customer.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience either online or in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Makro Hellopeter Team
Thank you for your feedback and for taking our call earlier on.
We sincerely apologize for the recent experience that you received when you visited our online department, this is definitely not the type of service that we would want for you as our customer.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience either online or in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Makro Hellopeter Team
MP
Mera P's updateReviewer Update
13 Aug 2019, 21:45I didn't receive any calls from you neither any feedback, the reference number I got when I called in myself to enquire what is going on. The last communication received said that my order will be delivered today, still haven't received anything nor any feedback... WHAT IS GOING ON???
MP
Mera P's update13 Aug 2019, 21:45
Reviewer Update
I didn't receive any calls from you neither any feedback, the reference number I got when I called in myself to enquire what is going on. The last communication received said that my order will be delivered today, still haven't received anything nor any feedback... WHAT IS GOING ON???