Still waiting on my goods after 6 days from online services “my order is still not processed”, and no response if you call their support number just keeps on ringing.

I have placed an order online on the 23rd "MAK710480" and payed for my goods, its now the 29th and my order is still not processed. Nobody is answering at the online call centre for the last 2 days now. The phone keeps on ringing. If you phone the national call centre thy don’t help you at all, after I have explained that situation there reply call the online centre. So whom do we call if there is no support at all? I’m very disappointed in you Makro your online service sucks big time. Im taking this to the news paper and ombudsman. You better contact me I want my goods.