Still waiting on delivery, worst service experience ever

I made an online order on July 25th 2021. The site stated 2-5 days delivery. After almost 2 weeks of waiting I tracked the order to see that it was packed July 30th 2021 and nothing since. I then contacted the call centre to enquire as to what was happening, the agent assisting me informed me that the order had been handed over to the courier and I should already recieved it. She even contacted the courier company and they said I should receive it by August 6th 2021. August 6th came and I got nothing. I recieved a call from the agent on August 8th to enquire if I had received anything and apon hearing I hadn't said she would enquire and get back to me. I contacted the call centre again on August 10th 2021 to enquire to my delivery and after much hassle they agent called the courier agency to enquire. According to the agent, they informed her that my location is not a frequent delivery area but should get it by the end of that week. It is now August 20th 2021, almost a full month has passed and I have yet to receive my order. On top of that I have received no further communication from Makro as to my order, and I am out of the money spent on said order. This is absolutely unacceptable in regards to client service experience and service delivery. I am now doubting whether I should make any future orders through Makro again.