Still Waiting for SOMEONE to let me know the result of my assesment!!!

Horrible service:

Last communication received related to my assessment was when it was received by the assessment/repair agent!!! I have clearly stated I do not want the 5 in 1 blow up bed to be repaired as it was used maximum 3 times never mind it was bought in December and returned in Feb! The only thing you hear coming from the mouths of the returns staff mouth is mam we need to send for an assessment, this is even without opening the box to see what the condition of the item is. As I do understand that you have a specific policy to follow good gosh you are not dealing with children that I just need to accept what is coming from your mouth because remember you have received the full payment for the item so clearly what happens after any issues experienced by your customer you will just let me wait and follow up from my side continuously I called the Friday before the my 21 days waiting period and I was told to call back after the 21 days ask for feedback.... MAKRO have super horrible after sales service... Before I started this review I dialed Makro Woodmead numbers on the website and since 17:20 till now 17:48 no-one has answered 2 numbers I found are: Phone number: ***/ +27 11 **********

My MAKRO ASSESSMENT NUMBER : **********