DW
David W
1 reviews | Active since Jan 2013
05 Mar 2026, 16:28
Still waiting for order, Where are my Goods??
March 03, 2026, Four items were ordered online, gas cooker, two dog bowls, a 9kgs gas bottle and a washing machine, Delivery was promised Wednesday 04/03, it arrived at 20h00 with the washing machine and gas bottle, The remaining items were to be delivered Thursday 05 March before 10h00, this did not happen, the driver told us he had an accident, we tried to call main control/dispatch center who simply do not answer their calls, we contacted Makro for advice numerous times and have been pushed from pillar to post and are still awaiting an outcome,
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Replies (6)DW
David W's updateReviewer Update
06 Mar 2026, 15:51Thank you, I await in anticipation, please escalate this, I have been on the phone again with your department, still with no joy, does anyone there know what is going on?
DW
David W's update06 Mar 2026, 15:51
Reviewer Update
Thank you, I await in anticipation, please escalate this, I have been on the phone again with your department, still with no joy, does anyone there know what is going on?
DW
David W's updateReviewer Update
10 Mar 2026, 12:04Hi Makro, this has escalated into an absolute nightmare, the order was not scheduled for today, when we inquired further we were told that the driver had cancelled the order due to 'not being able to get hold of us' we spoke to him on the Saturday morning at 08h28 when he informed us of this, we were subsequently refunded the amount due and the two puppy bowls were delivered to us. How can a courier cancel the order?????? This level of absurdity I would imagine from a start up company, we spoke to a manager who confirmed this but he was completely unaware of the two bowls missing. We purchased the cooker required from another company, walk in pick up and walk out within 20mins no fuss or bother and my blood pressure in check. Absolutely pathetic service.
DW
David W's update10 Mar 2026, 12:04
Reviewer Update
Hi Makro, this has escalated into an absolute nightmare, the order was not scheduled for today, when we inquired further we were told that the driver had cancelled the order due to 'not being able to get hold of us' we spoke to him on the Saturday morning at 08h28 when he informed us of this, we were subsequently refunded the amount due and the two puppy bowls were delivered to us. How can a courier cancel the order?????? This level of absurdity I would imagine from a start up company, we spoke to a manager who confirmed this but he was completely unaware of the two bowls missing. We purchased the cooker required from another company, walk in pick up and walk out within 20mins no fuss or bother and my blood pressure in check. Absolutely pathetic service.
DW
David W's updateReviewer Update
10 Mar 2026, 12:04If there were a negative rating I would have used it.
DW
David W's update10 Mar 2026, 12:04
Reviewer Update
If there were a negative rating I would have used it.
DW
David W's updateReviewer Update
11 Mar 2026, 14:16Please do update me, I do not appreciate being called a **** by the couriers, nor their obnoxious attitude when entering my home with a variety of comments, I suggest your courier service needs a complete makeover,
DW
David W's update11 Mar 2026, 14:16
Reviewer Update
Please do update me, I do not appreciate being called a **** by the couriers, nor their obnoxious attitude when entering my home with a variety of comments, I suggest your courier service needs a complete makeover,
DW
David W's updateReviewer Update
12 Mar 2026, 15:36Thank you.
DW
David W's update12 Mar 2026, 15:36
Reviewer Update
Thank you.
DW
David W's updateReviewer Update
12 Mar 2026, 15:37Honestly, the problem did not lie with Makro as a store, it lay entirely with the couriers, utter buffoons,
DW
David W's update12 Mar 2026, 15:37
Reviewer Update
Honestly, the problem did not lie with Makro as a store, it lay entirely with the couriers, utter buffoons,