Still waiting for Online Order to be fulfilled - Order Placed Three Months Ago!

I placed an online order on 25 November 2022.

The goods were apparently inadvertently delivered to the incorrect address.

I received a refund for half the items. Still waiting for the other items.

I have been following up with both the call centre and the store for nearly THREE MONTHS now. Every time I am told that the issue is being escalated and the order will be sorted out ASAP. I have even been included in an email chain where someone from the Riversands store is trying to get other Makro personnel to assist. Radio silence from the personnel.

I am disgusted with the service received. I do not know what else to do to get this sorted out. Part of the order was Lego which was meant to be a present for my son for Christmas... Well, the Lego has now not only missed Christmas but his birthday too!!!